1. Application
The present General Conditions of Sale, detailed below (hereinafter referred to as "general conditions"), exclusively determine the contractual relations between all users of the website www.1bitlab.pt (hereinafter referred to as "users"), and the sole trader with tax identification number (NIF) 234331062, whose registered office is located at Rua Fernando Namora, Vila Panteão, Lt.223, Apt.104, 8200-010 Albufeira – Portugal. Without a physical store, operations are carried out from this warehouse/office.
This document contains pre-contractual information regarding contracts concluded at a distance on www.1bitlab.pt, based on Article 4 of Decree-Law No. 24/2014 of February 14.
The general conditions of sale are the only applicable ones, and replace all other conditions, except for prior, express and written agreement. 1BiT®Lab may occasionally modify certain provisions of its general conditions, and it is necessary to read them every time you visit the site www.1bitlab.pt (hereinafter referred to as the "Site").
By accessing the site, the Customer undertakes to comply with the General Conditions, as well as the Conditions of Use.
It is very important for 1BiT®Lab that your online shopping experience meets your expectations, so we appreciate it if you take a few minutes to read the general conditions. The Customer will have to confirm that they have read, understood and accepted these general conditions when registering on the site and every time they place an order.
The general conditions may be changed without prior notice to reflect applicable regulations.
2. Registration and Confidentiality
2.1. Registration
To become a customer of 1BiT®Lab, it is necessary to access the website www.1bitlab.pt and proceed with online registration. During registration, the necessary elements will be collected to carry out all online commercial transactions, and to establish future contacts that may be necessary to ensure the best service to the customer. In addition, the customer may choose to receive periodic commercial information from 1BiT®Lab during registration. If the customer does not wish to receive this information, it is possible to unsubscribe at any time.
2.2. Confidentiality
1BiT®Lab is committed to respecting your privacy. In this sense, we have structured our store to allow you to visit it without identifying yourself or revealing any personal information. When you choose to provide us with information regarding your personal data (any information through which you can be identified), you can be assured that this information will only be used for the purposes of your relationship as a customer. 1BiT®Lab provides an Online Privacy Statement to make you aware of our privacy policies and practices, and the choices you can make about how information is collected and used.
2.3. Copyright (Intellectual Property)
1BiT®Lab owns all information and content on the domain www.1bitlab.pt. Therefore, the use, reproduction, copying or disclosure of texts and images present in this store is subject to prior authorization.
2.4. Information about Items
1BiT®Lab works hard to provide the most comprehensive compatibility list and best possible information about each item, whether through descriptions or photos and images. All available information is provided by manufacturers and suppliers. We always advise visually verifying the product you are purchasing and comparing it with the product you wish to replace.
1BiT®Lab declines any responsibility for any errors in the descriptions and/or references of items. The names, logos, and registered trademarks on this site are used only for identification purposes of the items and are the property of their respective owners. The images associated with the products are for illustrative purposes only and do not constitute a contract, as they may not exactly represent the item in question, but similar or from the same category as the item you will receive.
2.5. Information about Stock
At all times, items listed as available are in stock and ready for immediate shipping. In exceptional circumstances of stock synchronization error or other events that lead to the item being out of stock, the order and contract entered by both parties lose their effect. In these cases, the amount already paid by the customer is fully refunded, without either party being entitled to compensation for breach of contract, consequential damages or lost profits.
When the customer places an item in the shopping cart of the 1BiT®Lab online store, the item(s) does not immediately come out of the online stock, nor are they reserved for that customer or order. The online stock is only updated after the order is finalized. The item(s) is reserved for that order only when the order is finalized and remains reserved until the end of payment. The information about the date or time limit for payment of each purchase depends on the payment method and is provided at the time of order finalization.
3. How to buy online
The procedure for placing an online order is described on the website under the "How to buy online" menu.
We always recommend visually verifying the item you wish to purchase and comparing it with the item you want to replace.
Before finalizing the order, always check if the shipping address is complete and correctly written. If the order is returned for any reason that is the Customer's responsibility, the second shipment or resend will always be paid by the Customer, even if they make a new purchase.
4. Price
The sale prices indicated on the website are in EURO, with taxes and fees included, namely VAT at the current legal rate in force in Portugal.
The prices are valid on the corresponding date, except for typographical errors or stock shortages.
All prices and specifications are subject to change without notice.
If the item is out of stock, due to the large fluctuation of prices in this area, the price must be confirmed and may be subject to changes.
We inform you that, if the indicated price is incorrect and is manifestly ridiculous, regardless of its cause (computer bug, manual error, technical error, etc.), the order will be canceled, even if it has already been finalized.
5. Payment and Shipping
5.1. Payment Methods
Available payment options, in:
Portugal (continental and islands):
- Multibanco Reference
- MBWay
Portugal Continental and Regular Customers:
- Payment on delivery (cash on delivery - Checks are not accepted)
Payment on delivery is not available for the Madeira and Azores archipelagos, nor for customers making their first purchase. Only after the customer receives their first purchase, it is possible to request the "payment on delivery" for the same address.
In this option, the customer will pay for their order at the time of delivery to the courier/postman. Payments made this way must be made in cash, so we suggest that the customer has the necessary amount to pay for the order placed.
Outside Portugal:
- PayPal (www.paypal.com)
- Bank Transfer
5.2. Shipping and Delivery
1BiT®Lab only ships from Monday to Friday, so orders placed on weekends and national holidays will only be processed on the next business day. If it is necessary to close for holidays, that period without shipping will be indicated on the main page of the website.
Although not responsible for delays in delivery by the carrier(s), 1BiT®Lab will try to be proactive in resolving the problem if it occurs.
In the case of 1BiT®Lab offering free shipping, this free shipping is not urgent, and the order will be shipped on specific days to meet the delivery deadline.
5.2.1. National
Before finalizing the order, you can select the delivery method, choosing a carrier from 1BiT®Lab, pick it up by yourself or send it with your own carrier.
a) 1BiT®Lab Carrier
For security reasons, all orders are sent with a tracking number. Whenever possible, the customer will be notified by email indicated on the website about the shipment method of the order and the tracking number, as well as the link to the carrier's website where you can check the delivery date of the order to the carrier and the expected date for receipt. If you do not receive the tracking number, you can request it from 1BiT®Lab by email.
In the case of shipments by CTT and the customer is not at the address at the time of delivery, a notice will be left so that they can pick up the order at the station indicated in the notice. If delivery is not completed, the order will be stored for up to 6 days at the station indicated in the notice. During the storage phase, the customer can use the tracking number to pick it up at the counter before it is returned to the 1BiT®Lab recipient.
Before finalizing the order, always check if the shipping address is complete and written correctly. If the order is returned for any reason due to the customer's responsibility, the second shipment or reshipment will always be paid by the customer, even if they make a new purchase.
b) Pick up in person at the Albufeira office
It is possible to pick up the order at the office's window, however, as we do not have public service, we advise you to schedule the collection before going.
c) Customer's Carrier
The customer can collect it with their own carrier. The collection will be made at a scheduled time with 1BiT®Lab.
1BiT®Lab will deliver the packaged item to the indicated carrier, just as it would in a shipment by CTT. The remaining procedures with transport guides and shipping guides are the responsibility of the customer.
5.2.2. International
We also make shipments outside of Portugal and the procedure is identical to the national one. However, orders for foreign countries can only be paid by Paypal or Bank Transfer. The shipping costs associated with each order will be calculated based on the total weight of the order and the destination country.
The shipment will always be made by registered mail, via CTT International EMS International. As soon as the order is sent, the customer will be informed by email of the tracking number so they can follow the transport.
We inform you that for orders outside the European Union, the order may be subject to customs duties. These fees depend on the destination country and the value of the order, and 1BiT®Lab is not responsible for these costs. The customer should inquire with the Customs Service of their country.
6. Estimated delivery time and shipping costs
This information can be found on the main page of the website, under the INFORMATION menu.
The shipping costs are indicative, as they are subject to changes by the carriers.
The delivery times are indicative, and delays may occur in case of incomplete address, Christmas holidays, August, strike or other events. In the case of the Azores and Madeira, delivery times may be extended due to transport limitations.
1BiT®Lab will do everything possible to meet the delivery times indicated at the time of order registration. However, if the order is not received within the indicated timeframe, the customer should contact us by email, informing and sending evidence of this fact to 1BiT®Lab.
1BiT®Lab is not responsible for possible delays in the delivery service by the carriers but will try to be a proactive agent in resolving this issue, if it occurs.
After receiving the email from the customer, 1BiT®Lab will analyze the situation, contact the carrier, and make the necessary complaints.
7. Order rejection
1BiT®Lab reserves the right to reject an order if it considers that the buyer has behaved improperly or if there is any inconsistency in the registered personal data.
8. Order cancellation
Orders are cancelled when:
a) It is the customer's wish, and they express the request by email to Geral@1bitlab.pt.
b) 5 days have passed since the order was placed, and the customer has not made payment, or the payment confirmation has not been received.
c) The customer receives an email at the registered site address about the cancellation of the order, and if there is no response, the order will be cancelled on the site, and the item(s) will be made available for other customers.
d) There is suspicion of bad faith on the part of the customer, such as false information or an unlikely address.
9. Damaged shipment
All items are carefully packed at 1BiT®Lab and protected in various ways using recycled paper or plastic, resulting in an economical and high-quality package.
All items are checked upon receipt from suppliers and again before being packaged, thus avoiding the shipment of any visibly damaged item.
No item is tested before being shipped, and they are sold in new condition as received.
All orders are sent with tracking, allowing for insurance claims in case of loss or theft during transport.
IMPORTANT:
Upon receiving your order, inspect the package visually.
In case of damage caused by transport, the customer has 48 hours to inform 1BiT®Lab by email to Geral@1bitlab.pt.
This procedure is imperative for the resolution of any eventuality.
After 48 hours from delivery, neither the carrier nor 1BiT®Lab are responsible for any possible damage to the item caused during transport.
If the outer packaging is damaged or shows any signs of folding or tearing, choose one of the options described below:
a) You can choose to refuse to receive the order. Do not sign the receipt and only indicate the reason for refusal upon delivery. After signing the receipt, inform 1BiT®Lab by email to Geral@1bitlab.pt about the reason for refusing the order, and if possible, send photos.
b) You can choose to receive the order. Sign the receipt document. After signing the receipt, send information to Geral@1bitlab.pt by email about the damages caused in transport, photos of the outer packaging with visible damages and the shipping label, photos of the damages inside, and a description of the item's condition.
If the outer packaging is undamaged, and the item is somehow damaged in your hand, do not remove it from the sealed package. Contact by email to Geral@1bitlab.pt within 48 hours after signing the receipt.
9.1. Replacement of damaged item during transport
1BiT®Lab informs and forwards the information to the carrier, who analyzes the situation and decides whether to activate the transport insurance.
If the customer does not request to cancel the purchase, 1BiT®Lab will send a new item as soon as it receives the carrier's decision, upon collection of the damaged item. Please note that the carrier will only deliver the package with the new item if it receives the package with the damaged item.
Orders returned with cash on delivery will not be accepted, and shipping costs will not be paid by the customer if they choose to send the item back on their own. The collected item must be returned in the same condition as it was received, along with the outer packaging.
10. Right to withdraw from the contract within the legal period of 14 days
The customer has the right to withdraw from the contract within the legal period of 14 days, in accordance with Article 10 of Law no. 24/96 of July 31, as amended by Decree-Law no. 24/2014 of February 14, which regulates distance contracts and partially transposes Directive no. 2011/83/EU of the European Parliament and of the Council of October 25, 2011.
During this reflection period, the customer can terminate the contract, in whole or in part, without having to justify the reason. If the customer chooses to withdraw from the contract, they are responsible for the return costs, as stipulated in paragraph 2 of Article 13 of Decree-Law no. 24/2014 of February 14.
ATTENTION!
It is not possible to cancel the purchase if the item has already been used. The right of withdrawal from the contract exists to allow the customer to examine the purchased item, in the same way they would if they had bought it in a physical store. It is not to allow the free use of the item for 14 days or to conduct tests with the purchased item.
It is important to remember that the right of withdrawal DOES NOT APPLY, namely, in the following cases:
a) If the item has been installed or used in any way. The returned item must be intact and without any marks/signs of use.
b) In the case of items with a "warranty seal", if this seal has been broken, scratched, covered or removed after receipt, the right of withdrawal does not apply.
c) In the case of items sent in a sealed plastic package, if:
The packaging has not been opened and the item is in the condition it was sent, the purchase can be canceled. The item must be in NEW condition, in the same way the customer received it, in conditions to be sold as new to another customer. If the item is in any way damaged in their hands (broken, loose parts, etc.), do not remove it from the sealed packaging. Contact us by email at Geral@1bitlab.pt within 48 hours after signing the receipt.
The packaging has been opened after delivery, the customer may be held responsible for the depreciation of the item. In this case, it is not possible to return the full value of the order if the manipulation carried out to inspect the nature, characteristics, and functioning of the item exceeds the manipulation that is usually allowed in a commercial establishment.
10.1. Deadline for informing about the right of withdrawal
To exercise your right of withdrawal validly, you must clearly inform us of your decision within 14 days, via email at Geral@1bitlab.pt.
The 14-day period starts from the date of receipt of the order by the Customer or the last part of it, if delivered in several parts.
10.2. Deadline for return, for the right of withdrawal
From the date you inform us of your intention to exercise the right of withdrawal, you have a period of 14 calendar days to return the item in question to the sender's address.
The deadline for the return is the date on which the item is delivered to the carrier to be returned to 1BiT®Lab, as indicated on the packaging.
In case of withdrawal of the contract, the shipping costs are borne by the Customer, as established in Article 13(2) of Decree-Law no. 24/2014, of 14 February.
10.3. Procedure for exercising the right of free contract resolution
Inform 1BiT®Lab of your intention to exercise the right of free contract resolution by email to Geral@1bitlab.pt and request the procedure for carrying out the RMA (Return Merchandise Authorization) on the website.
Never send items to 1BiT®Lab without prior authorization. An item sent without RMA (Return Merchandise Authorization) for return may not be received.
The returned item must be identified with the RMA Sheet, or include a copy of the purchase invoice, or at least the order number.
We are not responsible for unidentified items after 06 (six) months from their delivery to 1BiT®Lab, which will be considered abandoned and delivered to a recycling center.
If the item arrives in the same condition as it was sent, and the Customer does not opt for a refund, a credit note will be issued on the website.
The Customer can choose to:
a) Use the value of the item as credit in future orders. In this case, when placing any subsequent orders, you must indicate that you want to deduct the credit from your account.
b) Request a refund. In this case, you must inform your IBAN or MBway by email, before the item arrives at 1BiT®Lab facilities.
The refund will only be made by Bank Transfer or MBWay, within 3 to 5 working days after receipt of the returned item and information on the refund data.
The refund refers only to the value of the returned item. Shipping costs are not refundable, as stipulated in Article 13(2) of Decree-Law no. 24/2014 of February 14.
11. Warranty
The warranty is activated if a customer receives an item with manufacturing defects.
The warranty period starts on the date of purchase.
11.1. Warranty period
- For end consumers, Decree-Law no. 84/2021, published in October 2021, applies to items purchased from January 1st, 2022, and the warranty periods are as follows:
NEW items have a limited warranty of 36 months (3 years), according to Decree-Law no. 84/2021, of October 21st. However, if the defect appears in the third year of the warranty, the consumer must prove that the defect already existed at the time of purchase.
USED items have a limited warranty of 18 months, according to Decree-Law no. 84/2021, of October 18th. The Customer is informed by the general sales conditions. In the case of used items, the presumption of conformity is one year, meaning that after the first year, the consumer must prove that the defect already existed.
Batteries and chargers are considered consumables, and 1BiT®Lab offers a 12-month warranty.
Stickers for keyboards and keyboard keys have no warranty.
- For professionals, the rules of the Civil Code (CC) regarding the contract of purchase and sale (articles 874 and following of the CC) and the sale of defective things (articles 913 of the CC and following) apply.
NEW items have a limited warranty of 24 months.
USED items have a limited warranty of 6 months.
Batteries and chargers are considered consumables and have a limited warranty of 6 months.
Stickers for keyboards and keyboard keys have no warranty.
11.2. Warranty exclusions
The warranty does not cover:
a) Normal wear and tear of the item.
b) Improper installation or assembly/use (installation/assembly is the responsibility of the Customer).
c) Abnormal use or use not in accordance with the item's instructions.
d) Damage caused by the intervention of an unauthorized repairer.
e) Damage resulting from external causes to the item (for example, an accident, internal or external shock, fluctuation of the electric current, excessive heating, oxidation, presence of sand, hair, dust, alcohol, disinfectants, or any type of liquid, etc).
All items sold by 1BiT®Lab are properly labeled with a warranty seal. The items automatically lose their warranty if the label is removed or damaged in any way (torn, covered, scratched, etc).
11.3. Warranty claims
In case of a malfunction within the warranty period, the Customer must contact 1BiT®Lab by email at Geral@1bitlab.pt or visit the office in Albufeira.
1BiT®Lab will provide instructions for filling out the Return Merchandise Authorization (RMA) form, indicating the reason for the malfunction. The Customer is requested to clearly state the malfunction in the message box of the RMA.
To verify the malfunction, 1BiT®Lab may request additional information from the Customer, such as images, videos, and reports of the malfunction. The company will analyze the anomaly and respond by providing instructions to resolve the issue or requesting that the item be sent to its facilities for analysis, if necessary.
11.4. Technical assistance service
Technical assistance service can be performed:
1) through 1BiT®Lab services, or
2) through the technical service of the item manufacturer.
Do not send items to 1BiT®Lab without prior agreement, as they may not be received. Additionally, we do not accept returns with cash on delivery.
11.5. Warranty procedure
1º Contact 1BiT®Lab by email at Geral@1bitlab.pt.
Request the RMA procedure and wait for the RMA approval email.
2º Send the merchandise well-packaged to the office address, with a detailed description of the malfunction and identification of the item.
To facilitate item identification, the RMA number can be placed on the exterior of the package, the RMA form or a copy of the purchase invoice, or the order number can be added.
1BiT®Lab is not responsible for unidentifiable items (without tracking to the order number). After 6 months of delivery to 1BiT®Lab, items will be considered abandoned and delivered to a recycling center.
3º The Customer must pay the return cost to 1BiT®Lab.
The transportation method for returns is the full responsibility of the Customer.
The Customer assumes the return costs, and 1BiT®Lab assumes the costs of a new delivery. Returned orders with cash on delivery will not be accepted.
1BiT®Lab recommends sending returns by registered mail and is not responsible for loss or damage during the transport of the returned item. If the item arrives damaged during transport, repair, exchange, or return cannot be carried out.
4º After receiving the item, the technical department of 1BiT®Lab will diagnose it, check the warranty seal, and issue a technical report, or forward it to the official assistance center of the respective manufacturer.
Regardless of whether there is a warranty or not, whenever an item is received for repair and no malfunction is detected or it was caused by improper use (signs of damage caused by improper assembly or use, falls, humidity, etc.), 1BiT®Lab informs that a fee may be charged to cover the diagnosis and return costs to the Customer.
5º Once ready, the item can be sent by courier to the Customer's address, with no cost to the Customer, or it can also be picked up at 1BiT®Lab's office in Albufeira.
Therefore, the return and its inherent charges (shipping costs) are always the responsibility of the Customer, and the costs of shipping the repaired or replaced item will always be borne by 1BiT®Lab.
1BiT®Lab is not responsible for items not collected after 6 months (six months) from their repair; after this period, the item will be considered abandoned and delivered to a recycling center.
11.6. Deadline for warranty repair/replacement
From the date that 1BiT®Lab receives the item for repair or replacement, the legal deadline for resolving the warranty situation is 30 calendar days. However, 1BiT®Lab is committed to resolving the situation as soon as possible.
If it is not possible to repair or replace the item within the legal deadline, and this deadline (30 days) has passed, the Customer may request a refund for the item in question, without any right to compensation.
By law, 1BiT®Lab must repair/replace the item under warranty, pay for shipping, and send the item back to the Customer, even if the Customer has decided to purchase a new item and does not wait for the end of the legal deadline (30 days) for the warranty situation to be resolved. 1BiT®Lab is not required to refund the Customer for the new item or for the item sent for warranty. However, if the Customer is no longer interested in receiving the repaired/replaced item, they may inform 1BiT®Lab.
If the technical report confirms that the item has no manufacturing defects, repair/replacement will not be carried out, and 1BiT®Lab will request that the Customer pay for the shipping costs to receive the item they sent.
11.7. Commercial warranty
The commercial warranty is provided by the manufacturers.
In addition to the legal warranties, some items sold on the website benefit from the manufacturer's warranty, which varies in coverage and duration depending on the items and brands. In general, manufacturer warranties do not cover:
- Abnormal use or use not in accordance with the item instructions.
- Damages caused by the intervention of a repairer not authorized by the manufacturer.
- Damages resulting from a cause external to the device (for example, an accident, internal or external shock, power fluctuation, oxidation, presence of sand...).
In any case, 1BiT®Lab is not responsible for the non-application of the warranty by the manufacturer.
When the manufacturer's warranty does not apply, the repair is subject to an estimate established by the manufacturer. Administrative expenses may be charged by the manufacturer if you request the return of your item without the proposed repairs from the estimate. You can also choose to abandon the item without any extra expenses.
You have 06 months (six months) to accept or reject the estimate and pay any expenses. After this deadline, the estimate will be considered rejected, and the item abandoned, with no possibility of requesting a refund.
Any item exchanged under warranty cannot be sent to the Customer more than twice by 1BiT®Lab's after-sales service. If it is sent unsuccessfully (order refused, delivery impossible, etc.), the item will be available to the Customer at the office in Albufeira for 06 months (six months).
After this deadline, the item will be considered abandoned, and 1BiT®Lab may, without any possibility of requesting a refund, take possession of it and proceed with its destruction.
12. In case of dispute
All complaints must be submitted and sent by email to Geral@1bitlab.pt. The customer will receive a response by the same means as soon as possible, within a maximum period of 15 calendar days.
In case of lack of understanding between the parties or dispute, the consumer may, under the terms of Article 18 of Law No. 144/2015 of September 8, resort to the following Alternative Dispute Resolution Entity for contracts concluded in the District of Faro:
Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve (CIMAAL),
Ninho de Empresas Building, Penha Road, 8005-131 Faro, Email: cimaal@telepac.pt, Tel. 289 823 135.
The customer has at their disposal the Electronic Complaints Book.
13. Additional information
For the Book of Praises, use the same Electronic Complaints Book.
For more information, visit the Consumer Portal.