At 1BiTLab, we value the trust of our customers and those who visit us at www.1bitlab.pt. We respect your privacy about the processing of your personal data and transactions conducted through our website, www.1bitlab.pt (hereinafter referred to as the "Website"). This Privacy Policy, among other things, describes who controls your personal data, the type of data we collect, its use, and how you can control its application.
1. Who is Responsible for Processing Personal Data?
The responsibility for processing personal data conducted through the Website belongs to "1BiTLab", located at Rua Fernando Namora, Vila Panteão, Lt.223, Apt.104 8200-010 Albufeira.
2. What Personal Data Does 1BiTLab Collect?
We collect personal data that you voluntarily provide to us when you register on our website or make a transaction through it, as well as other data related to processing your request. This personal data includes, but is not limited to, the following:
a) denomination, name and surname, gender,
b) email address,
c) username and password,
d) shipping and invoice address (including postal code, city, and country),
e) tax number
f) phone number and/or mobile phone,
g) type and quantity of products ordered, order number, date and status of the order, date and time of service delivery, order value, currency, payment information, bank account as individual or company for product returns and offers.
h) The following information may also be collected, if you voluntarily provide it: how you found our website, your business card, and whether you are a business customer ("transactional data").
In addition to the aforementioned transactional data, we may also collect usage and access data to our website, such as your IP address, which products you viewed and placed in your "cart," whether you accessed our website through another referral page, or through a link in a promotional email or advertisement, along with your IP address, to analyze the effectiveness of our business activities ("usage data").
3. How does 1BiTLab use my personal data?
The transactional data will be used in the processing of your orders, to process your payment, to communicate with you regarding your order, to send you specific commercial communication or invitations to review our products (subject to your consent), to process returns and customer support requests, as well as to inform about product recalls.
The usage data, in the case of registered customers with transactional data (excluding payment data), are also used to tailor the products displayed on the page to your interests.
If you sign up for commercial communication and the newsletter, your transactional and usage data will be analyzed by 1BiTLab to tailor commercial communication to your preferences.
4. Fundamento Legal para o Tratamento dos seus Dados Pessoais
Your personal data will be processed based on one or more of the following legal bases:
Consent given for one or more specific purposes.
Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.
Processing is necessary for compliance with a legal obligation to which we are subject; or
Processing is necessary for the purposes of the legitimate interests pursued by us, an affiliate of ours, or by third parties (such as existing or potential business partners, suppliers, customers, end-customers, governmental or judicial authorities).
5. Information about free and optional consent (creation of user/customer profiles).
By ticking the consent box for the creation of personalized user profiles during the registration process, the user consents and authorizes the use, for the purposes of personalized advertising, market research, organization of our commercial process, and personalization of our website, of personalized usage data (such as the number of times the website was accessed, and for how long), as well as other personal data that we have collected or may collect about the user, within the scope of our commercial relationship, for the implementation, execution or termination of commercial relationships.
If you provide us with the above-mentioned consent, we will use the data (including personal data) to analyze customer and user behavior, to examine the needs and opinions of our customers and users regarding certain issues, to improve our sales and commercial transaction structures, and to analyze the impact of specific advertising measures. We will also use the data (including personal data) for direct marketing purposes, with the aim of sending you, for example, information about products and services or marketing campaigns that may interest you personally. You will only receive promotional emails if you have provided your explicit and additional consent for these purposes, and if you have not revoked it, or if we are legally authorized to do so. The consent for the creation of personalized user profiles is given voluntarily and can be revoked at any time, with future effect, with 1BiTLab. You can revoke your consent by clicking on the end of the newsletter in the page settings.
1BiTLab reserves the right to process your personal data in the future, even if you have revoked your consent, if, and to the extent that this is authorized or provided for by law.
For the purposes mentioned above, only a limited number of individuals within 1BiTLab (e.g., individuals belonging to the sales, support, legal, financial, IT and accounting departments, as well as some administrators with assigned responsibility) will have access to your personal data.
Failure to provide your personal data may result in disadvantages for you, for example, you may not be able to receive certain products and services. Nevertheless, unless otherwise indicated, failure to provide your personal data will not result in any legal consequences for you.
6. Who can 1BiTLab share my personal data with?
1BiTLab contracts third-party services for the management of the website, which may include data storage services, commercial management, maintenance, transportation and payment, VAT control, service providers that allow you to add functions that you can use at your discretion, such as the chat tool or product review. These service providers only have access to the personal data necessary for the performance of their functions and are not authorized to use or disclose your personal data for other purposes without your prior authorization. Furthermore, 1BiTLab requires these service providers to implement and apply security measures to ensure the privacy and security of your personal data.
In accordance with applicable law, we may share personal data by application, legal requirement or with other entities, if necessary, to protect our rights or those of third parties, to combat fraud or to enforce the terms and conditions of our page, in compliance with applicable law.
The personal data we collect or receive about you may be transferred and processed by recipients located inside or outside the European Economic Area ("EEA"). This list includes countries referenced in https://ec.europa.eu/info/law/law-topic/data-protection_pt that provide an adequate level of personal data protection in accordance with European data protection legislation. Recipients in the United States are certified under the EU-US Privacy Shield and are thus recognized as having an adequate level of data protection from the perspective of European data protection legislation. Other recipients may be in other countries that do not provide an adequate level of protection from the perspective of European legislation on data protection. 1BiTLab will take all necessary measures to ensure that transfers outside the EEA are adequately protected in accordance with applicable data protection legislation. About transfers to countries that do not provide an adequate level of data protection, we base the transfer on appropriate security measures, such as standard contractual clauses adopted by the European Commission or a supervisory authority, approved codes of conduct accompanied by binding and enforceable commitments made by the recipient, or approved certification procedures accompanied by binding and enforceable commitments made by the recipient. You may request a copy of these security measures by contacting us at the email address Geral@1bitlab.pt.
7. What are the other solutions we use to protect your personal data?
1BiTLab fully understands the importance of data security and aims to make the use of the Website as secure as possible. We have implemented appropriate security and precautionary measures to protect your personal data, including technical and organizational measures against unauthorized access, abusive use, alteration, unlawful and accidental destruction, as well as accidental loss of data, both online and offline.
However, we remind you that despite all our efforts to protect your personal data against potential risks and exposures, there is no absolute security on the Internet. Therefore, we recommend that you support our efforts in terms of computer security by avoiding disclosing particularly sensitive or unnecessary data in the intended context.
8. How long do we keep your personal data?
In compliance with applicable policies regarding data retention and/or legislation, we do not retain your data beyond the necessary duration for the legally permissible purposes for which they were collected.
9. What are your rights?
If you have provided your consent for the processing of your personal data, you may revoke this consent at any time with future effect. Such revocation will not affect the lawfulness of the processing carried out before the revocation of consent.
In accordance with applicable data protection law, you may have the right to:
(I) request access to your personal data.
(II) request rectification of your personal data.
(III) request erasure of your personal data.
(IV) request restriction of processing of your personal data.
(V) request data portability.
(VI) object to processing of your personal data.
Please note that the above-mentioned rights may be limited in accordance with applicable (national) data protection law. You also have the right to lodge a complaint with the competent supervisory authority for data protection.
Your rights in detail:
(I) Right of access: You may have the right to obtain our confirmation as to whether or not personal data concerning you is being processed, and if so, to request access to your personal data. The access information includes – among other things – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.
You may have the right to obtain a copy of the personal data undergoing processing. For additional copies requested by you, we may charge a reasonable fee based on administrative costs.
(II) Right to rectification: You may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
(III) Right to erasure (‘right to be forgotten’): Under certain circumstances, you may have the right to obtain from us the erasure of your personal data and we may be obliged to erase such personal data.
(IV) Right to restriction of processing: Under certain circumstances, you may have the right to obtain from us restriction of processing of your personal data. In such case, the respective data will be marked and may only be processed by us for certain purposes.
(V) Right to data portability: Under certain circumstances, you may have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
(VI) Right to object: Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data by us and we may be obliged to stop processing your personal data.
10. Cookies and Other Tracking Technologies
The website uses cookies. For more information, please refer to our Cookie Policy.
11. Links to Other Websites
The website may contain links to external websites. These external websites are not controlled by 1BiTLab. When you access them, you do so at your own risk. 1BiTLab does not assume any responsibility for these external websites, their content, and their privacy practices, which we do not endorse in any way. We recommend that you review the privacy policies provided by these external websites before providing them with any information or conducting any transaction.
12. How Are Changes to This Privacy Policy Communicated?
As our business activities are constantly evolving, our Privacy Policy may be revised from time to time. On such occasions, we publish a new version of this Privacy Policy through the website. You can easily identify the current version by checking the version number and publication date in the last line of this Privacy Policy.
Upon the publication of a new version of the website's Privacy Policy, we require that you accept the updated terms and conditions.
13. How can I access my data and contact 1BiTLab?
It is important that our databases are correct and up to date. To exercise your rights of access and/or make changes or deletions related to your personal data as indicated in Section 9 above, please call our customer support service directly at 964 926 944 / 289 093 467 or send an email to Geral@1bitlab.pt. When you call, we will verify your identity before granting you access to any personal data. You can also directly access your information in "my account" and make the necessary changes.
For clarification on issues related to the processing of your personal data, please contact us at 964 926 944 / 289 093 467 or write to Albufeira, Rua Fernando Namora, Vila Panteão, Lt.223, Apt.104 8200-010 Albufeira.
This Privacy Policy was published on 25-05-2018. We reserve the right to periodically change our data processing practices.